IT Support: Troubleshooting Microsoft Office – Accelerate

Course Content

Expand All

Introduction

Welcome to the Course 3 Modules

Expand

Learning Path Content

0% Complete 0/3 Steps

Before You Start

Welcome to IT Support – Hardware Essentials

Course Syllabus and Grading

Getting to Know You 2 Modules

Expand

Learning Path Content

0% Complete 0/2 Steps

What are your goals for this course

Pre-Course Survey

Troubleshoot Office Download, Installation, and Activation

Troubleshoot Download, Installation, and Activation Issues 17 Modules

Expand

Learning Path Content

0% Complete 0/17 Steps

Troubleshoot Office Download, Installation, and Activation

Troubleshoot Download, Installation, and Activation Issues

Troubleshooting 101

Common Download Problems

How to Troubleshoot Common Download Issues

Installation Methods

Common Installation Problems

Common Installation Problems on Both Windows and Mac

Common Windows-Only Installation Errors

Common Mac-Only Installation Errors

How to Troubleshoot Common Installation Issues

Office License Types

Common Activation Problems

Common Windows Activation Issues

Common Mac Activation Issues

How to Troubleshoot Common Activation Problems

Module 1 Lab and Assessment 2 Modules

Expand

Learning Path Content

0% Complete 0/2 Steps

Troubleshoot Office

Troubleshoot Office Using Tools in Windows 8 Modules

Expand

Learning Path Content

0% Complete 0/8 Steps

Troubleshoot Office

Support and Recovery Assistant (SRA)

How to Use SRA to Diagnose and Fix an Office Problem

Office Configuration Analyzer Tool (OffCAT)

How to Use OffCAT to Diagnose and Fix an Office Problem

How to Use Task Manager to Close an Unresponsive Program

The Mac User Interface 8 Modules

Expand

Learning Path Content

0% Complete 0/8 Steps

How to Use Finder to Open Documents

Open and Close Office Applications

The Office Menu

How to Open Office Applications on a Mac

Troubleshoot Office on a Mac 11 Modules

Expand

Learning Path Content

0% Complete 0/11 Steps

Tools for Documenting Problems

How to Document Problems

Common Problems with Finder

How to Troubleshoot Finder

Common Problems with Authentication

How to Troubleshoot Authentication Problems

How to Use Force Quit to Close an Unresponsive Program

Repair and Reinstall Office on Windows or a Mac 5 Modules

Expand

Learning Path Content

0% Complete 0/5 Steps

Repair vs. Uninstall/Reinstall

How to Repair or Uninstall and Reinstall Office

Review Activity

Module 2 Lab and Assessment 2 Modules

Expand

Learning Path Content

0% Complete 0/2 Steps

Troubleshoot Cloud Storage

Use Cloud Storage 10 Modules

Expand

Learning Path Content

0% Complete 0/10 Steps

Module Introduction

Lesson Introduction

Cloud Storage Providers

Cloud Storage Mechanics

Cloud Storage File Management

OneDrive File Management

How to Use Cloud Storage

OneDrive Setup Options

How to Set Up OneDrive

Troubleshoot Cloud Storage Synchronization Issues 5 Modules

Expand

Learning Path Content

0% Complete 0/5 Steps

Synchronization

Files On-Demand

How to Troubleshoot Synchronization Issues

Activity 3.3 Troubleshooting Cloud Storage Synchronization Issues

Module 3 Lab and Assessment 2 Modules

Expand

Learning Path Content

0% Complete 0/2 Steps

Troubleshoot Office

Final Assessment 3 Modules

Expand

Learning Path Content

0% Complete 0/3 Steps

Post-Course Survey

Not Enrolled

Login to Enroll

Free

Course Includes

13 Learning Paths
78 Modules